Frequently Asked Counselling and Psychotherapy Questions

We understand the questions that are frequently asked about Counselling, Psychotherapy and everything in between. If you can’t find the answer you are looking for here Contact Us and we will get back you to soon.

What does counselling/psychotherapy look like?

Counselling/Psychotherapy will occur on a weekly basis. You will meet with a counselor for an initial consultation where we will work together to set out a plan that can best meet your individual needs.

We provide a space where you can be confident in expressing yourself freely, and begin to speak about and work through the issues that you need help and support with.

How do I know if I need counselling?

Our clients often believe that only those with extreme psychological issues see a therapist, but this is not the case. Everyone at one stage or another will experience a difficult period in their lives.

Circumstances sometimes allow us to navigate these challenges with relative ease, but just as often we are left struggling to adapt. However, if you are struggling to understand or adapt to life’s challenges, then counselling and or psychotherapy can help.

Is counselling and psychotherapy completely confidential?

At General Counselling Services, we provide a safe and confidential environment in which to express yourself. At General Counselling Services, we work under a strict code of ethics that safe guard everything you say within your session.

There are a limited number of exceptions to confidentiality that centre on child protection laws and in situations that pose threats to the safety of our client or someone they know.

All this will be covered in your first session, you may ask as many questions about confidentiality as you need, to help you feel completely safe. At the heart of everything we do as a Therapist, is the safety of our clients.

What if I need to cancel my appointment?

From time to time we understand that appointments need to be cancelled. We ask that in such eventuality 24 hours notice is given.

We will always try to reschedule an appointment, but this may not always be possible. Please speak to us regarding any queries you may have in this regard.

I am anxious about speaking to a psychotherapist!

This is very common, especially for those clients who are speaking to a psychotherapist for the first time. We are keenly aware of how difficult it can be to seek help for the first time, or for that matter to return to therapy.

Please know that this anxiety is completely natural and we will aim to make your experience as easy as possible.

Are you in Crisis?

We will always aim to see new clients as quickly as possible. You may however be in a position where you need more immediate support.

If you are feeling suicidal, or need to talk to someone immediately there are services who can help.

    • Please call Samaritans Free 24 hour Support Line on 116 123 – Calls are free of charge from any phone


    • Call or Attend your nearest Accident & Emergency Department and tell a nurse or member of staff how you are feeling


  • Make an immediate appointment with your GP if during opening hours


How do I contact General Counselling Services?

General Counselling Services is located in Dublin and Wexford.

Wexford Office: Brackernagh, Ballycanew, Gorey, County Wexford, Y25 PX38

Dublin Office: No.5, The Cubes3, The Beacon South Quarter, Sandyford, D18 E3C1

If you have any questions, please do not hesitate to call Annette on 087 935 0113.

You can also message us directly by email and we will respond to you as soon as is possible.